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Exchange and return

My product is damaged/defective, how can I return it?

In the unlikely event that your item is defective or damaged, please contact us as soon as possible. To replace or refund the item, we will need:. Afin de remplacer ou de rembourser l'article, nous aurons besoin de:. Once all the information has been

How long does it take for my exchange or return to be processed?

Once your package has been received on our premises, our team will take up to 21 working days for processing. You will receive an email notification when your exchange order has been prepared or when your refund has been processed.